Senior Product Director, Client Engagement Group

<p> <strong>Headquarters:</strong> Remote, USA </p> <h3><strong>Joining Collibra’s CPS Engagement team</strong></h3> <p>At Collibra Public Sector (CPS), our Professional Services team relies on Federal Engagement Managers to oversee the delivery of customer expectations for the services we sell, working directly with customer key projects leaders and executive stakeholders throughout the entire customer journey. They work closely with customers at various stages of their data maturity journey, from adoption to expansion to renewal. The Federal Engagement Manager acts as a customer champion in managing the installation, configuration and implementation of purchased products and technologies. They partner with clients to ensure they quickly understand product functionality and are able to optimize benefits and accelerate time to value. This is an exciting opportunity to work with large enterprises across the Federal business to support their roadmap and data programs with Collibra.</p> <h3><strong>CPS Engagement Managera at Collibra are responsible for&nbsp;</strong></h3> <p><strong>Client management and communication</strong></p> <ul> <li>Manage services delivery across a portfolio of diverse customers / accounts.</li> <li>Work with clients to manage the installation, configuration and implementation of purchased products and technologies.&nbsp;</li> <li>Partner with clients to ensure they quickly understand product functionality and are able to optimize benefits and accelerate time to value.&nbsp;</li> <li>Ensure clients have the process, technical and expert advice required in the early stages of product implementation.</li> <li>Lead federal customer engagements ensuring mission-aligned consulting services are delivered that adhere to CPS’s delivery models, engagement processes, methodologies, and artifacts, while ensuring compliance with applicable government regulations and security standards (e.g., FedRAMP, FISMA, GovCloud).</li> <li>Build relationships with senior level customer stakeholders, partners, and service integrators, ensuring a successful implementation</li> <li>Successfully correlate Collibra product features to the customers' use case/s.</li> <li>Work with customer stakeholders to help clarify business objectives and develop solutions through the application of Collibra's products, technologies, and services.</li> </ul> <p><strong>Planning and project management</strong></p> <ul> <li>Develop project plans based on the CPS Account Plan and on customers Initiatives and Use cases.</li> <li>Assist the customer by understanding their particular concerns and challenges.</li> <li>Assist the Solution Architect with the customer solution during the initial requirements gathering and work with the customer to suggest further functionality.</li> <li>Provide federal agencies with tailored data governance strategies that incorporate best practices, enable knowledge transfer, and drive measurable business and mission outcomes.</li> <li>Understand and effectively articulate, delivering required documented status updates, to customer and CPS stakeholders the project status throughout the services engagement.</li> <li>Communicate implementation escalations, risk, issue management, and change management, on a weekly basis both within Colibra and to the Service Manager for the project.</li> <li>Identify and drive value and measurable outcomes as part of an implementation project.</li> </ul> <p><strong>Advocacy and business alignment</strong></p> <ul> <li>Serve as a trusted advisor and liaison between relevant internal stakeholders including Sales, Support, and the customer, driving activities required for service delivery.</li> <li>Partner cross-functionally with Sales, Customer Engineering, Product, Support, and Executive teams to ensure alignment with customer priorities.</li> <li>Understand the basics surrounding Collibra Platform, operating model, workflow, and integration capabilities.&nbsp;</li> <li>Assist with the succe

<p> <strong>Headquarters:</strong> Germany (Remote) ; Ireland (Remote); Netherlands (Remote) ; Portugal (Remote) ; Spain (Remote) ; United Kingdom (Remote) </p> <div class="content-intro"><h3>Who we are</h3> <p>Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year—and integrates with essential tools like Slack, Zapier, and Hubspot.</p></div><p>Typeform is fully remote by design. For this role, we can hire candidates based in the UK, Ireland, Germany, Portugal or The Netherlands</p> <h2>About the team</h2> <p>Product Operations sits at the center of how our Product and wider R&amp;D teams work. We help create the systems, practices, and connections that allow teams to focus on solving the right problems and delivering great products.</p> <p>AI is becoming an increasingly important part of that work. Across R&amp;D, teams are already experimenting with tools like Glean and Claude, building automations, testing agents, and finding new ways to use AI throughout the product development lifecycle.</p> <p>The opportunity now is to turn that energy into something more systematic.That's where you come in.</p> <h2>About the role</h2> <p>We're looking for an <strong>AI Product Operations Lead</strong> to build and operate the internal AI Operations capability for R&amp;D.</p> <p>This is a hands-on role for someone who can take an ambiguous opportunity and turn it into a reliable, adopted solution. You'll help us identify the highest-value problems AI can solve, understand how people work today, design the right solution, build or coordinate its delivery, and then stay accountable for how it performs after launch.</p> <p>One day, you might be working with a team to understand a frustrating workflow and deciding whether a simple prompt, automation, integration, agent, or internal app is the right answer. The next, you could be improving an existing AI workflow, testing its reliability, helping coordinate access to an enterprise AI tool, or working with IT and InfoSec to make sure a new solution can scale responsibly.</p> <p>You'll own the connective layer between AI strategy and day-to-day execution across R&amp;D.</p> <p>This isn't a role for someone who only wants to prototype prompts, manage project plans, or write requirements. We're looking for someone who enjoys combining systems thinking, AI fluency, user discovery, technical execution, and operational ownership—and who wants to see things through.</p> <p>You'll report to our VP of Product Operations and work closely with Product, Engineering, Design, Research, Data Science, IT, InfoSec, and other AI practitioners across Typeform.<br><br></p> <h2>What you'll do</h2> <ul> <li>Build and continuously improve our backlog of AI opportunities across R&amp;D, helping teams identify, prioritize, and sequence the jobs where AI can have the greatest impact.</li> <li>Take ambiguous problems from initial discovery through to delivery: understand the user and workflow, explore options and trade-offs, design the right system, build or coordinate implementation, test, document, launch, measure, and improve.</li> <li>Design <strong>simple, AI-native solutions</strong> that fit naturally into how people work. You'll know when a prompt is enough—and when the problem calls for a workflow, integration, agent, database, or custom application.</li> <li>Help R&amp;D get more value from enterprise AI tools such as Glean and Claude, partnering with IT and InfoSec on areas including access, configuration, connectors, enablement, and support.</li> <li>Own the lifecycle of the AI systems within your portfolio, including automations, skills, agents, and internal web applications.</li> <li>Establish practical approaches to evaluation, testing, reliability, observability, security, and maintenance—