We're Heidi.
We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. Our platform has absorbed the administrative chaos of 175 million patient visits and supported 67 million clinical hours. Today, we support 2.8 million patient sessions a week across 190+ countries, in 110 languages and over 200 specialties.
Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s capacity for care and strengthen the human connection at its heart.
We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.
We’ve grown annual recurring revenue from $1 million to $50 million in two years.
To go further, we’ve secured US$340 million: a $100 million Series C led by Blackbird, with Phoenix Court, Point72 Private Investments and Headline, alongside a $240 million growth investment led by General Catalyst’s Customer Value Fund.
If you want to join us in doing work worth shipping, jump in.
The role
Our People Partners are embedded partners to leaders and teams, not a service desk. We're looking for a Senior People Partner to own the people agenda across EMEA. Based in London and reporting to the Head of People Enablement & Operations, you'll hold primary responsibility for the UK & Ireland alongside our growing footprint in France and Germany, plus our teams in South Africa and the UAE. As Heidi expands, your remit expands with it.
This is a broad regional role built on judgment, coaching, influence and business impact. You'll partner with leaders on performance, talent, organizational design, leadership capability and team effectiveness, and you'll help us navigate the people implications of scaling into new markets through a mix of local entities and Employer of Record arrangements. You won't need to be an employment lawyer in every jurisdiction, but you'll know where the risk sits and when to bring in specialist help. We build excellent teams without unnecessary layers, process or bureaucracy: strong people practice should increase clarity and performance, not slow teams down.
We're also actively working out what the People function looks like inside an AI-native company, where administrative work gets absorbed by tooling and the real value-add moves higher. This role is for someone already thinking that way.
What you'll do
- Own People partnership across EMEA, becoming the trusted partner to leaders and teams in the UK & Ireland, Europe, South Africa and the UAE
- Translate regional business priorities, growth plans and talent needs into a clear set of people priorities
- Coach managers through performance, feedback, accountability and complex employee matters, building their confidence rather than their dependency on you
- Challenge leaders directly and honestly to raise performance, leadership capability and team effectiveness
- Partner on organizational design, workforce planning, team structure and succession as the region scales, spotting capability and talent gaps before they bite
- Bring clear, balanced judgment to performance calibration, talent reviews, promotions and reward decisions, and help leaders stretch and retain our strongest people
- Work with People Operations and external partners to navigate employment requirements across multiple jurisdictions, including EOR-employed teams, so our people approach scales as our footprint does
- Use people data and business context to surface trends, risks and opportunities, and simplify, automate and apply AI to strip out low-value admin
If we'd worked together the last 6 weeks
- You'd have coached a manager through a difficult performance conversation they'd b