AI Response Analyst

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About KPI Solutions KPI Solutions is a national supply chain consulting and warehouse automation systems integrator, helping some of the biggest names in e-commerce, retail, and distribution move product faster and smarter. Formed in 2021 through the combination of Kuecker Logistics Group, PULSE Integration, and QC Software, KPI brings together decades of material handling and systems integration experience — rooted in material handling integration dating back to 1971. From initial design through go-live and ongoing support, KPI delivers engineered solutions that blend automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity, increase fulfillment speed, and build operational resilience for clients. Position Summary  The Software Deployment Engineer I/II is an individual-contributor role responsible for the end-to-end delivery, configuration, installation, and support of Kommand warehouse execution/control systems and related material handling hardware (pick-to-light, overhead illuminators, AutoStore, and T-sort integrations). This role owns project-level system configuration, commissioning, installation, upgrade, and live troubleshooting work independently, with minimal oversight, across both on-site and remote/office phases of the project lifecycle. It combines software commissioning, hardware coordination, database scripting, environment configuration, and formal test/sign-off responsibilities that have historically been distributed across multiple roles and a dedicated installation team.  This position carries broadened scope following the consolidation of hardware installation and commissioning functions previously performed by a dedicated Systems Integration & Commissioning (SI&C) team, which has since been dissolved. The Software Deployment Engineer I/II is expected to operate as the primary and, in several functions, sole point of ownership for the responsibilities outlined below.  Key Responsibilities  On-Site Delivery  - Lead software commissioning of Kommand and peripheral hardware systems at customer sites; serve as primary technical owner, with hardware-side support from junior/peer staff.  - Own full-scope installation of pick-to-light systems, including wiring, physical installation, configuration, and functional testing — a scope absorbed from the former SI&C team.  - Own full-scope installation of overhead illuminator systems, following the same end-to-end responsibility as above.  - Conduct IQ (Installation Qualification) and UAT (User Acceptance Testing) following installation, including preparation of formal test documentation and customer sign-off.  - Serve as the sole owner of Kommand and system-level troubleshooting for live, in-production issues during on-site engagements.  Remote / Office Delivery  - Independently deliver new Kommand installations, including application pre-configuration, database scripting, and pre-deployment testing. Sole personnel on this workstream, currently managing 4 upcoming and 1 active installation.  - Independently deliver Kommand version upgrades, including SSDT (SQL Server Data Tools) schema comparisons, version control, local pre-install testing, and direct customer coordination. Sole personnel on this workstream, with approximately 22 major upgrades planned in the current year.  - Production upgrade execution is performed after standard business hours to minimize customer downtime.  - DEV, QA, and Sandbox environment work is performed during standard business hours.  - Validate, diagnose, and remediate reported defects; route confirmed fixes to QA prior to merge and deployment. Escalation to other engineering resources is rare.  - Participate in the on-call rotation covering Kommand, AutoStore, and T-sort system escalations.  - Provide post-go-live project support on an as-needed basis, including system migrations (e.g., bin/location migrations),